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Provided by: Serebra Learning Corporation Preventive PC MaintenancePC Support |
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The Preventive PC Maintenance WBT is the fourth course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is designed to acquaint users with skills required to maintain customer satisfaction. This course also provides information regarding the active and passive preventive measures. Additionally it provides information regarding methods used for preventive maintenance for various PC components such as keyboard mouse monitor printers floppy drive and disks and CD-ROM.
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Audience
This course is designed for entry-level hardware technicians as well as general users who want to gain basic knowledge about the structure and functioning of different hardware components of a PC.
Prerequisites
Users should be familiar with the basic concepts of a PC and should be able to identify different hardware components.
Objective
Upon completion of this course the student will be able to:
- Identify the skills required to maintain customer satisfaction
- List the active and passive preventive maintenance procedures
- List the preventive maintenance methods for keyboard mouse monitor and printers
- List the methods of preventive maintenance for storage media
- List the preventive maintenance measures for protecting a system from damage due to power failure
- List the measures used to conserve power
- Defragment a hard drive using Disk Defragmenter
- Compress the available data using DriveSpace
- Optimize the hard disk using ScanDisk and Disk Cleanup
Topics Include
Customer Satisfaction and Preventive Maintenance
- Customer Satisfaction and Preventive Maintenance
- Preventive Maintenance
- Quiz
Preventive Maintenance of a System
- Peripherals
- Storage Media
- Power Supply
- Quiz
Preventive Maintenance of Data
- Disk Defragmenter and DriveSpace
- ScanDisk and Disk Cleanup
- Quiz
Duration
4 hrs
Minimum Requirements
Netscape or Internet Explorer (versions 4.0 or higher). Browsers should be capable of accepting cookies; SVGA Hi-color mode 800x600 resolution display. Macromedia Shockwave 6.02 or higher.
Media
Web Based Training
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
