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Provided by: Serebra Learning Corporation Preventive PC MaintenancePC Support |
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The Preventive PC Maintenance WBT is the fourth course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is designed to acquaint users with skills required to maintain customer satisfaction. This course also provides information regarding the active and passive preventive measures. Additionally it provides information regarding methods used for preventive maintenance for various PC components such as keyboard mouse monitor printers floppy drive and disks and CD-ROM.
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- asked: discuss preventive pc maintenance highlighting active and passive maintenance?
- D asked: notes on active and passive preventive maintenace and what they target
- S asked: I am employee of a Transport Organisation - HIGHWAY CARRIERS LTD, whereby I had been promoted as an IT Administrator in February . Before that, I have been working as a Secretary for a General Manager and IT Dept. We have a service contract with one of Computer Consultants who take care of our computers - servicing, checking hardware problems, replacing parts where necessary etc. I work on WORD, EXCEL, POWER POINT, ACCESS PROGRAM, MS DOS, PLATINUM, troubleshooting where I can assist. But my aim is now to focus on PC Support where I can also open a CPU and manage to check the components installed, replace CMOS battery if required, HDD, Power Supply, CD-ROM etc. Truly speaking, have never been to a Computer College. Have only experience. I train a lot of users on different packages and assist where a user has a problem in printing, CPU not turning on, keyboard or mouse getting stuck/freezing, machine hanging. Am eager to learn more and am confident that I will fulfill my computer skills if given a chance.
- T asked: Is there an age requirement to take this course online?
- A asked: whatis the common problems and remedies of the keyboard and mouse?
- L asked: PC repair
This course is designed for entry-level hardware technicians as well as general users who want to gain basic knowledge about the structure and functioning of different hardware components of a PC.
PrerequisitesUsers should be familiar with the basic concepts of a PC and should be able to identify different hardware components.
ObjectiveUpon completion of this course the student will be able to:
- Identify the skills required to maintain customer satisfaction
- List the active and passive preventive maintenance procedures
- List the preventive maintenance methods for keyboard mouse monitor and printers
- List the methods of preventive maintenance for storage media
- List the preventive maintenance measures for protecting a system from damage due to power failure
- List the measures used to conserve power
- Defragment a hard drive using Disk Defragmenter
- Compress the available data using DriveSpace
- Optimize the hard disk using ScanDisk and Disk Cleanup
Customer Satisfaction and Preventive Maintenance
- Customer Satisfaction and Preventive Maintenance
- Preventive Maintenance
- Quiz
Preventive Maintenance of a System
- Peripherals
- Storage Media
- Power Supply
- Quiz
Preventive Maintenance of Data
- Disk Defragmenter and DriveSpace
- ScanDisk and Disk Cleanup
- Quiz
4 hrs
Minimum RequirementsNetscape or Internet Explorer (versions 4.0 or higher). Browsers should be capable of accepting cookies; SVGA Hi-color mode 800x600 resolution display. Macromedia Shockwave 6.02 or higher.
MediaWeb Based Training
