Troubleshooting PC Related Problems

The Troubleshooting PC-related Problems WBT is the last course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is designed to acquaint users with the basic knowledge of troubleshooting techniques while working with a PC. This course identifies certain hardware and software problems and provides troubleshooting techniques to resolve them. The problems discussed in this course relate to BIOS file system memory hardware conflicts viruses adapter cards keyboards mouse disk drives printers and modems.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 6 hours Training Presented in: English

Audience

This course is designed for entry-level hardware technicians and general users who want to familiarize themselves with basic knowledge of troubleshooting hardware and software problems of a PC.

Prerequisites

Users should be familiar with the basic concepts of a PC. Additionally users should be able to identify different hardware components.

Objective

Upon completion of this course the student will be able to:

• Identify the four types of diagnostic software
• Identify the types of problems related to BIOS
• Troubleshoot problems related to file system
• Take steps to prevent your system from crashing
• Resolve memory and hardware conflicts
• Resolve other Windows 98/2000 conflicts
• Resolve virus problems on Windows 98/2000
• Troubleshoot problems related to display and sound cards
• Troubleshoot problems related to keyboard and mouse
• Troubleshoot problems related to floppy drives and CD-ROM drives
• Troubleshoot printer and modem problems

Topics Include

Troubleshooting Hardware and Software Problems

• Troubleshooting using Diagnostic Software
• Troubleshooting File System
• Troubleshooting Windows Problems
• Quiz

Troubleshooting System Cards and Input Devices

• Troubleshooting Display and Sound Cards
• Troubleshooting Input Devices
• Quiz

Troubleshooting Other Devices

• Troubleshooting Storage Media
• Troubleshooting Printers and Modems
• Quiz

Duration

4 hrs

Minimum Requirements

Netscape or Internet Explorer (versions 4.0 or higher). Browsers should be capable of accepting cookies; SVGA Hi-color mode 800x600 resolution display. Macromedia Shockwave 6.02 or higher.

Media

Web Based Training

• Basic Concepts of a PC
• Computer Basics
• Installing and Configuring a PC
• Introduction to Operating Systems
• Introduction to PCs and Software
• Operating Systems
• PC Configuration and Troubleshooting
• Preventive PC Maintenance
• Troubleshooting PC Problems