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Introduction to e-Commerce

Internet Business

Serebra Learning Corporation
Training Provided by Serebra Learning Corporation

This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce.

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Duration:7 hours
Training Presented in:English
Introduction to e-Commerce

Audience

This course is intended for Managers and technical staff with little experience of e-commerce.

Objective



  • Introduction to Ecommerce.

  • ECommerce Standards.

  • Ecommerce in Enterprise.

  • Ecommerce Technology Building Blocks.



Topics Include

Unit 1: Introduction to E-Commerce

  • Identify the advantages of e-commerce to business and consumers.
  • Identify the benefits of online training seminars and conferences.
  • Identify the functions of intranets and extranets in e-commerce.
  • Identify the internal benefits of e-commerce to a business enterprise.
  • Identify e-commerce customer service issues.
  • Identify the benefits of business-to-business e-commerce.
  • Identify the benefits of business-to-consumer e-commerce.
  • Identify e-commerce communication technologies.
  • Identify types of digital products.

Unit 2: E-Commerce Standards

  • Identify the role of standards within industry.
  • Identify the characteristics of the EDI and XML data mapping methods.
  • Identify information transfer formats.
  • Identify the role of ODBC in data management.
  • Identify the features of a script.
  • Identify the characteristics of the programming choices available for the development of e-commerce applications.
  • Identify common server platforms and operating environments.
  • Identify the features of the SSL protocol S/MIME and digital certificates.
  • Identify methods of securing online transactions with cryptography.
  • Identify standards to facilitate e-commerce.

Unit 3: E-Commerce in Enterprise

  • Identify online marketing and promotion methods.
  • Identify methods of managing online customer interactions.
  • Identify the stages in a typical online transaction.
  • Identify the role of e-commerce content development.
  • Identify usability and compatibility considerations for Web site design.
  • Identify e-commerce technical support needs.
  • Identify the tools required to integrate multimedia technologies with e-commerce applications.
  • Identify e-commerce technical support requirements for programming and database integration.
  • Identify issues to consider when integrating e-commerce with traditional business methods.
  • Identify issues to consider when maintaining an e-commerce Web site.
  • Identify ways of assessing and preparing for e-commerce security risks.
  • Identify areas for expanding the use of e-commerce.

Unit 4: E-Commerce Technology Building Blocks

  • Identify the features of the virtual store.
  • Identify the characteristics of the UNIX and Wintel operating system platforms.
  • Identify e-commerce advertising and sales strategies.
  • Identify online customer feedback functions.
  • Identify options and schemes for e-commerce payment handling.
  • Identify the features of the virtual organization.
  • Identify the components of a Web infrastructure.
  • Identify the benefits of using extranets in a B2B e-commerce environment.
  • Identify key issues affecting supply chain management in e-commerce.
  • Identify system architecture options for the e-commerce interface.
  • Identify ways in which e-commerce can use Web infrastructure to advantage.
  • Identify storefront application features.
  • Identify the benefits of outsourcing Web site hosting.
  • Identify the features of e-mail and webmail.
  • Identify mailing list and Internet chat features.
  • Identify ways of maximizing online enterprise visibility.

Duration

7

Minimum Requirements

The CDROM version of this course requires:

  • At least a 486DX 33Mhz CPU.
  • Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
  • At least 8MB RAM.
  • At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
  • At least a double speed CDROM drive.
  • An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
The network version of this course requires:
  • At least a 486DX 33Mhz CPU.
  • Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
  • At least 8MB RAM and 22MB available hard disk space or file server space.
  • At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media


Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC    V3W 1K5 Canada
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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