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Customer Service : Why Care for Customers?

Customer Service

 Serebra Learning Corporation
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand why customer care is important to you. It will help you understand how and why you can make a difference, and how a customer's lifetime value can be calculated in thousands of pounds, not pence.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Duration:
Training Presented in:English
Training Provided by Serebra Learning Corporation
  • P asked: How does one do this course?
  • E asked: Do you have this program in Asia Countries in late November or mid -December? How much does it cost?
  • D asked: I require training on effective customer services/ Customers service relationship and the skills required to be a good customers service personnel.
Customer Service : Why Care for Customers?
Understanding Budgeting and Finance: Preparing your Budget
Course Code NGE13212

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Objectives
  6. Topics Include
  7. Duration
  8. Minimum Requirements
  9. Media

Description

MAXIM TRAINING Planning and submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why ACTUAL spend is nothing like expected. This course provides a structured approach for budgeting effectively, plus a range of practical tips.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Objective



  • Understand how departmental costs impact an organisation's master budget

  • Work out monthly figures for each budget item

  • Justify the budget to your boss

  • Limit the impact of budget cuts on your plans



Topics Include

Unit 1: Preparing Your Budget

    Duration

    (Currently no course duration information)

    Minimum Requirements


    The Management Skills OnLine courses have been specially designed for today's corporate intranets. They make minimal demands on network 'bandwidth' and do not require any special software.

    Specification and Minimum System Requirements:


    • Any desktop PC running an industry standard version 3 or later browser (Internet Explorer and Netscape Navigator)

    • Monitor with a screen resolution set to 800 x 600 and 256 colours

    • Written in standard HTML (3.2) and JavaScript (1.1)

    • Do not require any 'plugins' or special serverside software



    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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