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Customer Service : Who are your Customers?

Customer Service

 Serebra Learning Corporation
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand who your customers are and what they need from you. You can explore why it's important to provide excellent customer care to everyone you deal with, whether they're inside the organisation or outside it.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Duration:
Training Presented in:English
Training Provided by Serebra Learning Corporation
  • R asked: I am about to start a training progrm for a mall in Legazpi City Philippines, We want our frontliners be trainined on new skiils and enovation in the craft. Can I ask for some training materials please?
  • S asked: hi i would like to request information on 'who are your customers in customer service'. I need the information for my assignment so would be very grateful for all your help.
  • L asked: Send me information about this training. I would like to paticipate online.
Customer Service : Who are your Customers?
Managing Resources: Planning: Scheduling, Staffing and Budgeting
Course Code NGE13290

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Objectives
  6. Topics Include
  7. Duration
  8. Minimum Requirements
  9. Media

Description

When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Objective

This course offers step by step advice on how to break down a task into a series of manageable steps. It shows how visual scheduling techniques such as PERT and Gantt charts can help identify the critical path of a task and ensure that the task is successfully completed in the shortest possible time. It also provides guidelines on budgeting and offers tips on staffing a project.

Topics Include

Unit 1: Planning: Scheduling, Staffing and Budgeting

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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