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Customer Service : Preparing for Customer Contact

Customer Service

 Serebra Learning Corporation
Training Provided by Serebra Learning Corporation In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you prepare for contact with customers so you're ready to beat those expectations. You can explore your role and responsibility in delivering excellent customer service and examine what knowledge, standards and skills you need to achieve this.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Contact Serebra Learning Corporation for more information
Duration:
Training Presented in:English
Customer Service : Preparing for Customer Contact
Face to Face Communications : Active Listening
Course Code NGE13258

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Topics Include
  6. Duration
  7. Minimum Requirements
  8. Media

Description

Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment, but the payoff is a solid understanding between you and your colleagues, customers and friends.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Topics Include

Unit 1: Active Listening

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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    This page was last updated on sb5- 09/08/08 at 19:04:01 - 07:23:50