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Customer Service : First Impressions

Customer Service

 Serebra Learning Corporation
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First impressions last...and last and last. And it's an uphill struggle to beat customer's expectations when they've had a poor first impression of either your workplace or you. This course will help you take a flying start to beating customers expectations by creating a great first impression. It will help you polish the impression given by your workplace, your appearance and your attitude and give you tips for keeping this impression ship-shape.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Duration:
Training Presented in:English
Training Provided by Serebra Learning Corporation
Customer Service : First Impressions
Managing Resources: Planning: Scheduling, Staffing and Budgeting
Course Code NGE13290

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Objectives
  6. Topics Include
  7. Duration
  8. Minimum Requirements
  9. Media

Description

When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Objective

This course offers step by step advice on how to break down a task into a series of manageable steps. It shows how visual scheduling techniques such as PERT and Gantt charts can help identify the critical path of a task and ensure that the task is successfully completed in the shortest possible time. It also provides guidelines on budgeting and offers tips on staffing a project.

Topics Include

Unit 1: Planning: Scheduling, Staffing and Budgeting

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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