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Customer Service : CARE Brain-teasers

Customer Service

 Serebra Learning Corporation
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an opportunity for students to test their customer care skills through a variety of scenarios and exercises. It also raises new ideas of how to CARE and suggests some topics to reflect on and discuss with colleagues.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Duration:
Training Presented in:English
Training Provided by Serebra Learning Corporation
  • C asked: Hi I would like to request you to send me some teasers with pictures and quotes for customer service thankyou
  • A asked: In preparing a new Flight Attendant training program, I would be interested in more information about your CARE Brain-teasers, or other interactive scenarios.
  • H asked: Is it possible to have a training packet sent to my home on this subject? Is there a cost, and if so, how much? Juniata Street Natrona Heights, PA, Thank you.
  • M asked: Please give me sample customer care exercises
  • D asked: I would like to know more about course content and perhaps some sample exercises
  • S asked: We are looking for a customer service training package that could be customized to our needs. We have adopted a CARE concept that we want to instill in our staff, many are seasonal. Can you provide an example of the "Care Brain-Teasers" that you mention so i can see if they might be what we are looking for?
Customer Service : CARE Brain-teasers
Managing Resources: Planning: Scheduling, Staffing and Budgeting
Course Code NGE13290

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Objectives
  6. Topics Include
  7. Duration
  8. Minimum Requirements
  9. Media

Description

When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Objective

This course offers step by step advice on how to break down a task into a series of manageable steps. It shows how visual scheduling techniques such as PERT and Gantt charts can help identify the critical path of a task and ensure that the task is successfully completed in the shortest possible time. It also provides guidelines on budgeting and offers tips on staffing a project.

Topics Include

Unit 1: Planning: Scheduling, Staffing and Budgeting

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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