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Customer Service : Handling Customer Complaints

Customer Service

 Serebra Learning Corporation
Training Provided by Serebra Learning Corporation Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer whose complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with demanding customers. It will help you to take a professional approach to soothing ruffled feathers and putting a smile back on the customer's face.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Contact Serebra Learning Corporation for more information
Duration:
Training Presented in:English
Customer Service : Handling Customer Complaints
Managing Resources: Planning: Scheduling, Staffing and Budgeting
Course Code NGE13290

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Objectives
  6. Topics Include
  7. Duration
  8. Minimum Requirements
  9. Media

Description

When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Objective

This course offers step by step advice on how to break down a task into a series of manageable steps. It shows how visual scheduling techniques such as PERT and Gantt charts can help identify the critical path of a task and ensure that the task is successfully completed in the shortest possible time. It also provides guidelines on budgeting and offers tips on staffing a project.

Topics Include

Unit 1: Planning: Scheduling, Staffing and Budgeting

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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