Managing Yourself : Strengthening your Position as Leader

Outline

1. Contents
2. Description
3. Audience
4. Prerequisites
5. Topics Include
6. Duration
7. Minimum Requirements
8. Media

Description

In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It explores some general tips and hints for making difficult calls and shows how to apply them when you're phoning to complain, managing cash flow or telling someone there's a problem. It will help you develop your phone power so that when business calls you'll be ready.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Topics Include

Unit 1: Making Difficult Calls

Duration

(Currently no course duration information)

Minimum Requirements

(Currently no course requirements information)

Media

© Copyright Serebra Learning Corp., 2002