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Provided by: Serebra Learning Corporation

Phone Skills : Transferring Calls

Call Center Training

 Serebra Learning Corporation
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on dealing with protective secretaries and answer phones. It will help you develop your phone power so that when business calls you'll be ready.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Duration:
Training Presented in:English
Training Provided by Serebra Learning Corporation
  • J asked: WHAT ARE THE SKILLS NECESSARY TO SUCCESSFULLY CREATE AND CLOSE A SALE? hOW DO YOU HANDLE AN IRRATED CALLER? SPECIFICALLY,WHAT PHONE SKILLS ARE NECESSARY TO OPEN AND CLOSE A SALE?
  • D asked: i want to know call center training skills. I want to join in call center job. please help me..
  • A asked: I would like to enhance my knowledge and skills being a secretary.
  • A asked: i would like to know on how to practice my skills to answer an interview in call center
  • G asked: What is the cost of this course? Thanks.
  • M asked: Is this course available in the Toronto area? Where about? How much does it cost for an individual person? I am interested in it.
Phone Skills : Transferring Calls
Face to Face Communications : Making your Point Positively
Course Code NGE13349

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Topics Include
  6. Duration
  7. Minimum Requirements
  8. Media

Description

Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on how to overcome them. Developing excellent communication skills requires investment, but the payoff is a solid understanding between you and your colleagues, your customers and your friends.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Topics Include

Unit 1: Making your Point Positively

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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