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Provided by: Serebra Learning Corporation

Phone Skills : Giving & Getting Information by Phone

Telephone Techniques

 Serebra Learning Corporation
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It will help you develop your phone power so that when business calls you'll be ready.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Duration:
Training Presented in:English
Training Provided by Serebra Learning Corporation
  • K asked: I am looking at some phone ettiquette training for our Office Support person. We are a small non-profit adoption agency and she is the first person people see and hear and the "enthusiasm" is just not there. I am wondering what our options are for presentation of this type of training. I attended one, not thruough Serebra, many years ago in a classroom setting and enjoyed it. Wondering if there was any in our area like this.
  • L asked: Cost of course what is involved in course what is required from the person doing the course what is needed in order to do course properly
  • L asked: What is the cost of the course? What is required in order to complete the course? Is the course able to be completed via internet and Cds? What is the approximate cost of the course?
  • K asked: Is it possible to get a more complete outline of the topics covered in this course? Thank you!
Phone Skills : Giving & Getting Information by Phone
Face to Face Communications : Making your Point Positively
Course Code NGE13349

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Topics Include
  6. Duration
  7. Minimum Requirements
  8. Media

Description

Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on how to overcome them. Developing excellent communication skills requires investment, but the payoff is a solid understanding between you and your colleagues, your customers and your friends.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Topics Include

Unit 1: Making your Point Positively

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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