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Presentation Skills : Handling Questions

Presentation Skills

 Serebra Learning Corporation
Training Provided by Serebra Learning Corporation The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! Question sessions are often your final opportunity to grasp these opportunities to shine. This course will give you the skills and confidence you need for handling those tricky question sessions. It will help you to prepare effectively and to respond to each question with the respect and skill it deserves. Achieving success in question and answer sessions will help you deliver a presentation that gets results and gains commitment from your colleagues, your customers and your team.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Contact Serebra Learning Corporation for more information
Duration:
Training Presented in:English
Presentation Skills : Handling Questions
Phone Skills : Making Difficult Calls
Course Code NGE13316

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Topics Include
  6. Duration
  7. Minimum Requirements
  8. Media

Description

In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It explores some general tips and hints for making difficult calls and shows how to apply them when you're phoning to complain, managing cash flow or telling someone there's a problem. It will help you develop your phone power so that when business calls you'll be ready.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Topics Include

Unit 1: Making Difficult Calls

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002

    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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    This page was last updated on sb5- 08/07/08 at 02:11:09 - 21:45:42