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Provided by: Serebra Learning Corporation

Writing Skills : Writing to Complain

Serebra Learning Corporation


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Training Provided by Serebra Learning Corporation

Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course gives you a step by step guide to writing concise and effective complaint letters that get results. It looks in detail at the importance of addressing your letter to the correct person, stating your complaint clearly and succinctly; what supporting information to include and the all important call to action. It also gives tips on how to match the tone of your letter with your objectives. Whether you're writing to take care of your customers or take care of business in general this course will show you how to use the power of writing to generate action.

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
web-based,online cbt,cdweb-based,online cbt,cd
Contact Serebra Learning Corporation for more information
Schedule:
Training Presented in:English

Related Keywords:  writing 

Training Program Details


Face to Face Communications : Making your Point Positively
Course Code NGE13349

Outline

  1. Contents
  2. Description
  3. Audience
  4. Prerequisites
  5. Topics Include
  6. Duration
  7. Minimum Requirements
  8. Media

Description

Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on how to overcome them. Developing excellent communication skills requires investment, but the payoff is a solid understanding between you and your colleagues, your customers and your friends.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Topics Include

Unit 1: Making your Point Positively

    Duration

    (Currently no course duration information)

    Minimum Requirements

    (Currently no course requirements information)

    Media

    © Copyright Serebra Learning Corp., 2002


    About Serebra Learning Corporation - Training Provider

    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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