Customer Service : CARE for your Customers

Outline

1. Contents
2. Description
3. Audience
4. Prerequisites
5. Topics Include
6. Duration
7. Minimum Requirements
8. Media

Description

Adopting safe and healthy practices at work makes good business sense. An unsafe, unhealthy work environment is dangerous, unpleasant and unproductive. It is important that employees should be aware that is their duty to: · Take reasonable care for the health and safety of themselves and the people who may be affected by what they do and don't do. · Comply with health and safety regulations applicable to their work area This course will give you invaluable guidance for developing your understanding of how to prevent accidents, damage and ill health at work.

Audience

(Currently no course audience information)

Prerequisites

(Currently no course prerequisite information)

Topics Include

• Understand the importance of health and safety in the workplace
• Be able to apply basic health and safety principles to your work environment
• Be able to identify and resolve common health and safety problems
• Have been introduced to the 1974 Health and Safety at Work Act

Duration

(Currently no course duration information)

Minimum Requirements

The Management Skills OnLine courses have been specially designed for today's corporate intranets. They make
minimal demands on network 'bandwidth' and do not require any special software.
Specification and Minimum System Requirements:

Any desktop PC running an industry standard version 3 or later browser (Internet Explorer and Netscape Navigator)
Monitor with a screen resolution set to 800 x 600 and 256 colours
Written in standard HTML (3.2) and JavaScript (1.1)
Do not require any 'plugins' or special serverside software

Media

© Copyright Serebra Learning Corp., 2002