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SAP R/3 Service Management Master Data

SAP

 Serebra Learning Corporation

SAP R/3 Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Duration:4 hours
Training Presented in:English
Training Provided by Serebra Learning Corporation
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SAP R/3 Service Management Master Data
Audience

The target audiences for this course are middle management project managers members of project teams organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and SAP R/3 3.0: Working with R/3 3.0 (course 12272).

Objective

  • Identify the SAP R/3 Service Management Module.
  • Service and Organization.
  • Scenarios.
  • Integration in the R/3 System.
  • Create a Service Organization.
  • Create an Item of Equipment.
  • Assign a Counter to the Equipment.
  • Service Products and Service Contracts.

Topics Include

Unit 1: The SAP R/3 Service Management Module

  • Service and Organization: - Functionality. - Service components. - Enterprise organization.
  • Scenarios: - Service processing. - Spare parts delivery processing. - Repairs processing in the Service Center. - Field service.
  • Integration in the R/3 System: - Case study. - Integration with SD FI and CO. - Integration with MM PP and HR. - Integration with other modules.

Unit 2: Creating a Service Organization

  • Creating an Item of Equipment: - Creating sales orders. - Creating deliveries.
  • Assigning a Counter to the Equipment: - Installing equipment. - Creating a counter. - Creating a measurement document. - Creating a warranty.
  • Service Products and Service Contracts: - Creating service products. - Creating a service contract.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

  • At least a 486DX 33Mhz CPU.
  • Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
  • At least 8MB RAM.
  • At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
  • At least a double speed CDROM drive.
  • An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
The network version of this course requires:
  • At least a 486DX 33Mhz CPU.
  • Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
  • At least 8MB RAM and 22MB available hard disk space or file server space.
  • At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

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About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
Click here for more information or to take this course
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