Audience
The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers as opposed to programmers network engineers etc.).
Objective
- Identify types of eBusiness.
- Identify eBusiness technologies.
- Identify the phases of eBusiness.
- Identify major trends in eBusiness.
- Identify the benefits of speed of service.
- Identify ways in which eBusiness empowers the customer.
- Identify issues to consider when creating innovative eBusiness designs.
- Identify issues to consider before creating an eBusiness design.
- Identify strategies that can be employed to promote service excellence.
- Identify methods that can be used when planning for eBusiness.
- Identify essential team members for an effective eBusiness design team.
- Identify the guidelines for formulating an eBusiness strategy.
Topics Include
Unit 1: e-Business Fundamentals
- Identify types of e-Business.
- Identify e-business technologies.
- Identify the phases of e-Business.
- Identify traditional models of e-Business.
- Identify the features of new models of e-Business.
- Identify ways in which e-Business impacts on business.
- Identify the advantages of e-Business.
- Identify the limitations of e-Business.
- Identify the dimensions of e-Business.
- Identify the benefits to a company of Electronic Software Distribution (ESD).
- Identify the benefits of Internet training.
Unit 2: e-Business Trends
- Identify major trends in e-Business.
- Identify the benefits of speed of service.
- Identify ways in which e-Business empowers the customer.
- Identify ways in which integrated solutions benefit the customer.
- Identify the features of customization and integration.
- Identify ways of improving customer service.
- Identify ways of improving e-Business fulfillment.
- Identify the advantages of business process outsourcing (BPO).
- Identify the benefits of process visibility.
- Identify incentives used to retain employees.
- Identify the issues involved in integrating enterprise applications.
- Identify the benefits of multimedia integration.
- Identify the benefits of multichannel integration.
- Identify the functions of middleware in enabling integration in e-Business.
Unit 3: Evaluating an e-Business Strategy
- Identify issues to consider when creating innovative e-Business designs.
- Identify issues to consider before creating an e-Business design.
- Identify strategies that can be employed to promote service excellence.
- Identify the benefits to AB Corp. Bank of implementing customer relationship management (CRM).
- Identify strategies that can be employed to promote operational excellence.
- Identify ways in which its customer-based extranet has benefited IBG Inc.
- Identify strategies that can be employed to promote innovation excellence.
- Identify ways in which innovation has benefited One Stop IT Shop.
- Identify the guidelines for designing an effective e-Business.
Unit 4: e-Business Design
- Identify methods that can be used when planning for e-Business.
- Identify essential team members for an effective e-Business design team.
- Identify the guidelines for formulating an e-Business strategy.
- Identify the guidelines for knowledge building.
- Identify the benefits of understanding your customer.
- Identify techniques for retaining customers.
- Identify the main reasons for tracking e-Business trends.
- Identify the benefits of improving supply chain management.
- Select ways of identifying your competitors.
- Identify the features of the areas that should be assessed when evaluating e-Business capabilities.
- Identify the factors that effect the selection of an e-Business design.
- Identify dimensions of differentiation.
- Identify issues that Penny Investments has to consider when implementing an e-Business design strategy.
Duration
8
Minimum Requirements
The CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
The network version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Media
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
