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Provided by: Serebra Learning Corporation SAP R 3 4 6 SD Customer Service RepresentativeSD - Sales and Distribution |
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Training
Provided by Serebra Learning Corporation
This SAP R/3 4.6 SD Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System. The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course.
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SAP R 3 4 6 SD Customer Service Representative
Audience
The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course.
Topics
Unit 1: Getting Started with SAP R/3 4.6
- Starting the System and Logging On: - Starting the R/3 System. - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body.
- Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings.
- Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System.
Unit 2: Basics of Sales and Distribution
- Processes in Sales and Distribution: - Organizational Levels in SD. - Integration. - Role-Based Sales and Distribution.
- Master Data in SD Processing: - Customers and Business Partners. - Products and Services. - Conditions and Agreements.
- Basic Functions in SD: - Sales Documents. - Material Determination. - Partner Determination.
Unit 3: The Sales Employee in SAP R/3
- Inquiries, Quotations, and Orders: - Creating and Changing Inquiries. - Creating and Display
Objectives
- Getting started with SAP R/3 4.6.
- Starting the system and logging on.
- Access options.
- Basis.
- Basics of sales and distribution.
- Overview.
- Master data in SD processing.
- Basic functions in SD.
- The sales employee in SAP R/3.
- Inquiries, quotations, and orders.
- Processing contracts.
- Sales information.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
