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Provided by: Serebra Learning Corporation SAP Customer Relationship Management CRMSAP |
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SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would include students who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course.
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Training
Provided by Serebra Learning Corporation
- R asked: Hi, I have done sap crm and looking for a jobs. and iam looking for sap crm enduser resume. I have some contacts to work as enduser. Please help me to get the job. Looking forward a enduser resume. Thanks
- R asked: Hi, I have done sap crm and looking for a jobs. and iam looking for sap crm enduser resume. I have some contacts to work as enduser. Please help me to get the job. Looking forward a enduser resume. Thanks
- L asked: I'd like to learn the basics about CRM system.
- P asked: I would like to attend the SAP CRM online course. Please help me with the information and enrollment.
- R asked: intrested in SAP crm cource please send me the details
- S asked: How much is the cost for training in CRM and Business Warehouse
- R asked: i want to register myself in this e-learning course to learn that. thanks
- M asked: Hello there, I would like to know the cost of the course and dates, Thank You, Mario Perez
- M asked: Dear friend, My name is Murali ( Age-) working in shipping co as a Senior sales executive in Middle east, i would like to do a course which in related to my profession(Shipping).I like to switch my career to SAP so please advice me is there any online course for SAP and please answer to my below questions. ) How is the job opportunities across the world. ) What is the course duration? ) Is SAP too technical? ) Whether you will provide placement? ) Whether ERP and SAP related with each other. Please advice me. Thanks and Best Regards, Murali -
- O asked: i would like to know when this training will start the date and time and location and how i can apply to be part of the training. thanks
- K asked: Hello, I am interested in learning SAP CRM., could you please let me know the price,duration and the content of the course. I am only interested in online training. best regards Kiran
- asked: please let me know about more details about CRM SAP
- D asked: What is the cost for your SAP CRM certification?
- V asked: is this course a complete taining guide.can we also save the content or reprint it.What is the total cost Involved.Is SAP version training provided.
- G asked: Hi, Is this CD for the latest version of CRM? Also do you ship to Australia? thanks,
- R asked: How can i take part in this Traning and what materials will i be getting ? and how much does it cost ?
- J asked: I am new into SAP...my background is in admistration,siebeladministarion,CA Unicenter(NSM),Project managemnt and ITIL.But i am very interested in SAP CRM internet sales then i can go on to other modules.
- J asked: is this course requird any prior exeperience in CRM?
- P asked: I would like to know if this training course is recognized internationally & if it can be applied to future prospects as a CRM Consultant. Also, please tell me what kind of intructional material will be offered with the online training.
- A asked: How much does this costs?
- S asked: where can i get coaching for sap crm and sap hrm in hyderabd(andhra pradesh). how many months will it take to pursue each course. what is the scope for both the courses.
- P asked: when you will start the classes, give me the full details regarding the timings & material which you will be provided thanking you
- V asked: Good Afternoon, Sir, I would like to know the Steps to Implement ASAP METHODLOLOGY STEPS for MY SAP CRM for a company
- A asked: I want to do a ternship SAP CRM. SO, I would like to learn the CRM basic,Architecture.
- H asked: I live in California USA. I'm interested in learning SAP CRM (Online Preferred). Please send me course schedule and pricing information in USD.
SAP Customer Relationship Management CRM
AudienceObjectives
The audience for this course would include students who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course.
TopicsUnit 1: CRM and the SAP CRM System
- Customer Relationship Management - What is CRM? - Basic Components of CRM - Customer Interaction in CRM
- SAP CRM Architecture - Technical Structure of SAP CRM - SAP CRM From a Business View
- CRM Basics - Business Partners - Products and Product Catalogs - SAP CRM Organizational Model - Customer Interaction Management - Marketing Planning & Campaign Management
Unit 2: SAP CRM Applications
- Internet Sales - What is Internet Selling? - Features of Internet Sales
- Telesales (Customer Interaction Center) - Customer Interaction Center in CRM - Telesales Functionality - Telesales User Interface - Inbound Telesales
- Service Interaction Center - Key Elements of the SIC - Customer Interaction via E-Mail - Interactive Intelligent Agent (IIA)
- Mobile Client in SAP CRM - Mobile Client Architecture - Mobile Sales Functions - Mobile Service Functions
- Mark
- CRM and the SAP CRM System.
- Customer Relationship Management.
- SAP CRM Architecture.
- CRM Basics.
- SAP CRM Applications.
- Internet Sales.
- Telesales (Customer Interaction Center).
- Service Interaction Center.
- Mobile Client in SAP CRM.
- Marketing Planning & Campaign Management.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
