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Provided by: Serebra Learning Corporation

mySAP CRM 3 0 Overview

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The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management, and mySAP CRM 3.0 in particular. It is intended for end-users as well User Support and Project Team members. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI).

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Schedule:4 hours
Training Presented in:English
Related Keywords:  sap   end   user   mysap   crm   overview   system   customer   relationship   management   example   scenarios   basics   architecture   applications   interaction   centre   sales   component   service   marketing   further   topics 

Training Program Details

Audience

The course is intended for those who need to acquire knowledge about Customer Relationship Management, and mySAP CRM 3.0 in particular. It is intended for end-users as well User Support and Project Team members. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI).

Topics

    Unit 1: CRM and the mySAP CRM System
  • Customer Relationship Management.
  • What is CRM?
  • mySAP CRM.
  • Example Scenarios from mySAP CRM.
  • Personal Contact.
  • Contact by Telephone.
  • Internet / B2C.
  • Internet / B2B.
  • mySAP CRM Navigation.
  • Business Partners.
  • Products and Product Catalogues.
  • mySAP CRM Organisational Model.
  • Business Transactions.
  • Campaign Management.
  • mySAP CRM Architecture.
  • mySAP CRM Architecture: Technical View. Unit 2: mySAP CRM Applications
  • Customer Interaction Centre.
  • CIC - Overview and Functions.
  • Sales Component.
  • Sales - Overview.
  • Telesales.
  • Mobile Sales.
  • Internet Sales.
  • Service Component.
  • Service - Overview.
  • Service Interaction Centre.
  • Mobile Service.
  • Internet Customer Self Service.
  • Marketing Management.
  • Marketing Planning and Campaign Management.
  • Segmenting

Objectives

    Learn To
  • CRM and the mySAP CRM System.
  • Customer Relationship Management.
  • Example Scenarios from mySAP CRM.
  • mySAP CRM User Basics.
  • mySAP CRM Architecture.
  • mySAP CRM Applications.
  • Customer Interaction Centre.
  • Sales Component.
  • Service Component.
  • Marketing Management.
  • Further Topics.

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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This page was last updated on sb5 - 07/18/08 at 04:30:34 - 05:00:43