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Provided by: Serebra Learning Corporation Employee Performance: Managing Difficult PeopleDifficult People |
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Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product.
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Training
Provided by Serebra Learning Corporation
- B asked: I would like to take this class - can you please provide price and details? thanks.
- E asked: I would like information on how to partcipate in this course, Managing Difficult People amd also cost information.
- K asked: I am interested in taking this course. I am up for a management position and I know that learning how to deal with difficult employees is a key factor.
- L asked: Hi, I was wondering if in addition to using your materials to train our staff in-house would we be able to use your materials for example, to train any of our clients that might be interested in courses listed on your website? Could you please advise of any additional cost if we wanted to use the material externally. Please feel free to call me on . Regards, Lisa
- Z asked: I am looking for a management training course to take while on a two week cruise. "Communicating with Difficult People" is a course of interest to me. How would I go about setting this up and is there a certificate for completion of this course.
- D asked: I am taking a college course on Diversity Communication in the workplace. I believe this course will enhance my knowledge related to this course. I am also a instructor for a techinical school a the Department Chair belive this course will help me with my work courses.
Employee Performance: Managing Difficult People
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Replaced by course 41016 Course Code NGE41007 |
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Outline
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Description Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Audience Managers and employees who want to improve their ability to give effective feedback. Prerequisites (Currently no course prerequisite information) Objective
Topics Include
Unit 1: Background Information
Unit 2: The Processes for Providing Feedback
Unit 3: Delivering Feedback Effectively
Unit 4: Specific Feedback Situations
Duration 4 Minimum Requirements
Minimum System Requirements: (Server)
Windows 95, 98, NT 4.0, 2000 800x600; 16bit color 16 MB of RAM At least 5 MB of hard drive space Note: QuickTime requires an additional 20MB on the first install Double speed CDROM drive 16bit sound card with speakers Media
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© Copyright Serebra Learning Corp., 2002 | ||
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
