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Provided by: Serebra Learning Corporation Coaching: Applying the Coaching ProcessCoaching and Counseling |
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Training
Provided by Serebra Learning Corporation
In Coaching: Applying the Coaching Process you will learn how to establish coaching objectives identify the best opportunities to coach and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals implement an appropriate reward system and monitor your employees' performance.
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Coaching: Applying the Coaching Process
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
Audience
Managers and supervisors who want to learn how to apply the coaching process in order to successfully coach their employees.
Objective
- Apply the COACH acronym when coaching an employee.
- Set appropriate goals when coaching employees.
- Communicate goals and expectations to employees when coaching.
- Monitor an employee's performance through the most appropriate way.
- Offer positive and constructive feedback effectively while coaching.
Topics Include
Unit 1: Promote the Coach/Employee Relationship
- Identify the components that promote a coach/employee relationship.
- Detect the best opportunities to use your coaching skills.
- Identify the components of the COACH acronym.
- Apply the COACH acronym when coaching an employee.
- Simulation Overview:
- In this simulation you will meet with Lance Helms a recently promoted Systems Integrator. Lance is responsible for maintaining the network of one of Icon's largest and most demanding clients who is ready for a major network upgrade. You need to mentor Lance and build a coach/employee relationship which will help him handle the upgrade.
Unit 2: Establish Objectives Expectations and Goals
- Identify the four questions you must ask in order to establish your coaching objectives.
- Set effective coaching objectives.
- Differentiate between performance goals and long-term end goals.
- Set appropriate goals when coaching employees.
- Communicate goals and expectations to employees when coaching.
- Simulation Overview:
- In this simulation you will meet with Ronald Spear and Nancy Hurst two recently-hired Software Engineers. Due to the Software Division's rapid expansion it is imperative that Ronald and Nancy are performing their job tasks as quickly and efficiently as possible. It is your responsibility as Engineering Manager to explain the overall goals of the organization help Ronald and Nancy set goals and motivate them to become successful members of Icon.
Unit 3: Evaluate Performance
- Identify the four areas of performance you must consider when evaluating an employee.
- Monitor an employee's performance through the most appropriate way.
- Differentiate between positive and constructive feedback.
- Offer positive and constructive feedback effectively while coaching.
- Implement appropriate reward systems for your employees.
- Simulation Overview:
- In this simulation you will meet with Travis Peterson an Engineer who has been promoted to Project Manager. Travis is a new team leader in a position that is essential to the success of the Division. He has worked hard but has experienced some problems with deadlines and team communication. You need to coach him and monitor his performance to help ensure his success.
Duration
4
Minimum Requirements
The CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Media
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
