|
Provided by: Serebra Learning Corporation Organizational Behavior Organizational Dynamics for IndividualsUnfiled |
 |
Training
Provided by Serebra Learning Corporation
Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
|
|
||||||||||
Organizational Behavior Organizational Dynamics for Individuals
Audience
Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
Topics
Unit 1: Understanding Organizational Behavior
- Define organizational behavior.
- Identify OB dependent variables demonstrated by an employee.
- Identify elements of the communication process.
- Identify types of power.
- Avoid communication barriers.
- Manage an employee who is using influence tactics.
- Simulation Overview:
- In this simulation, you will meet with David Morris, a Customer Support Engineer, at the request of his manager, Nancy Hurst. David hasn t been following documented procedures on how to handle customer issues. David is a talented and experienced engineer, so Nancy does not want to fire him. You and Nancy will first meet with David to explain why he needs to follow documented procedures. You need to avoid common barriers to effective communication and recognize the types of power that you and David are using. After meeting with David, you will have a short meeting with Nancy to discuss David and any OB dependent variables that
Objectives
- Identify OB dependent variables demonstrated by an employee.
- Identify types of power.
- Avoid communication barriers.
- Identify the five areas of personality that affect employee performance.
- Determine an employee's level of job satisfaction.
- Identify motivational theories that affect OB.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
