Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
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Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals.
Topics
Unit 1: Stakeholders, Expectations, and Risk
Identify the three categories of project sponsors.
Identify questions you can ask to determine stakeholders expectation.
Ask questions to determine stakeholders expectations.
Identify questions you can ask to determine stakeholders major constraints and risk tolerance.
Ask questions to determine stakeholders major constraint and risk tolerance.
Identify two lists that are helpful for discussing stakeholder expectations and constraints.
Simulation Overview:
In this simulation, you will meet with Colleen Barnes, Drew Canfield, and Mildred Parcells. You are an employee of Icon Bottling Company, one of the largest manufacturers of non-alcoholic beverages in the world. As the Project Manager, you've been asked to lead the creation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being conta
Objectives
Classify a stakeholder as one of the three types of sponsors.
Identify questions for determining stakeholders major constraint and risk tolerance.
Identify the steps for developing a formal communication plan.
Identify the stages of conflict resolution.
Identify questions you can ask to determine how stakeholders define quality.
Identify the guidelines for discussing costs of quality with stakeholders.
About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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