Description
This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use checklists when performing quality management. In addition, this course covers the specific conditions used to facilitate a credible audit, the proper credentials for an auditor, as well as what information a project audit should contain. Finally, this course includes information on maintaining quality control of a project by establishing a quality control system.
Audience
Primarily targeted toward project managers and anyone interested in learning project management. Additionally, individuals who are trying to study for PMI's PMP exam.
Prerequisites
(Currently no course prerequisite information)
Objective
Upon completion of this course, the student will understand:
- Identify seven quality management directives to incorporate into a project.
- Sequence the steps used to plan activities to ensure project quality.
- Identify the outcomes of effective quality assurance.
- Identify the cause of each category of cost associated with quality assurance.
- Define key quality control concepts.
Topics Include
Unit 1: Quality Overview
- List the components of quality management.
- Select the characteristics of quality.
- Identify seven quality management directives to incorporate into a project.
- Identify four vital quality management issues.
- Identify the contributions of Deming, Juran, and Crosby.
- Simulation Overview.
Unit 2: Quality Planning
- Identify the six key criteria used during quality planning.
- Identify the quality planning issues included in the initial planning of a project.
- Sequence the steps used to plan activities to ensure project quality.
- Identify procurement issues affecting quality planning.
- Identify five quality planning techniques.
- Identify the techniques used to verify whether production processes or materials conform to a project's quality standards.
- Identify characteristics of a good quality management plan.
- Simulation Overview.
Unit 3: Quality Assurance
- Identify the goal of quality assurance.
- Identify the outcomes of effective quality assurance.
- Select the conditions that must be met to conduct a credible audit.
- Identify the project auditor's responsibilities.
- Identify how timing affects an audit's focus.
- Identify the cause of each category of cost associated with quality assurance.
- Identify the effects of non-quality work.
- Select the areas of a project that can be altered to reduce cost.
- Simulation Overview.
Unit 4: Quality Control
- Differentiate between quality control and quality assurance.
- Identify characteristics of a good quality control system.
- Identify issues to consider when developing a quality control system.
- Define key quality control concepts.
- Identify basic statistical terms in quality control.
- Simulation Overview.
Duration
4 Hours
Minimum Requirements
The CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently, only the CDROM version supports audio).
The network version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Media
CDROM
Web Based Training
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