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Provided by: Serebra Learning Corporation Team Participation: Decision Making in TeamsTeam Building |
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Training
Provided by Serebra Learning Corporation
In Team Participation: Decision Making in Teams participants explore the process of reaching consensus examine the challenges of doing so and develop the ability to make positive contributions to team decisions.
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Team Participation: Decision Making in Teams
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
Audience
Managers and employees who want to learn how to make effective team decisions.
Objective
- Apply best practices for making team decisions.
- Understand and avoid 'groupthink ' in which team members become complacent about thinking independently.
- Act appropriately to influence biased team members.
- Rate team options against predetermined criteria.
- Identify and avoid attitudes and behaviors that defeat consensus.
Topics Include
Unit 1: Background Information
- List the benefits of collective decision making.
- Explain divergent and convergent thinking.
- Apply the rules for making team decisions.
- Simulation Overview:
- In this simulation you will be meeting with Carla Jackson to discuss team decision making. Through your questions you will identify the benefits of collective decision making what thought patterns form the decision making process and what rules teams should follow when making decisions.
Unit 2: The Nature of Team Decision Making
- List the elements of team decision making.
- Apply guidelines that facilitate the decision making process.
- Explain how groupthink impedes decision making.
- Use the fundamental steps for decision making.
- Identify the benefits of consensus.
- Simulation Overview:
- In this simulation you will be meeting with the Vice President of Marketing a Product Manager and the Regional Vice President of Sales. Icon is currently going through an Enterprise Resource Plan implementation and the four of you need to identify what type of system will be beneficial to your departments. The idea has been presented to implement a better system to analyze the return on investment from the company's advertising.
Unit 3: The Consensus Process
- Identify four tasks that prepare teams to use consensus.
- Describe how to create a consensus-oriented atmosphere.
- Apply the six steps of the consensus process.
- Identify two actions for influencing a biased team member.
- Rate team options against predetermined criteria.
- Apply the four guidelines for managing team conflict.
- Simulation Overview:
- In this simulation you will be meeting with the Director of Information Services the Director of Finance and the Regional Vice President of Sales all members of the team responsible for implementing an Enterprise Resource Plan. During this meeting you and your team members must weigh the advantages and disadvantages of the Enterprise Resource Plan introduced by one of the team members.
Unit 4: Consensus Challenges
- Identify misconceptions about consensus.
- List the challenges of consensus.
- Identify attitudes that defeat consensus.
- Describe the behaviors that are detrimental to consensus.
- List the pitfalls of the consensus process
- Simulation Overview:
- In this simulation you will be meeting with the Director of Information Services the Vice President of Products and Services and the Customer Service Manager to discuss options to help the Customer Service Department handle its extra call volume. Your team only has an hour to brainstorm ideas that will later be presented to the president and you must reach a consensus on the ideas.
Duration
4
Minimum Requirements
The CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Media
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
