Cross-Functional Teams: Cross-Functional Team Development

Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication achievement and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges as well as evaluating and recognizing team successes.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 4 hours Training Presented in: English

Audience

Team leaders team members and managers or supervisors who are interested in learning more about how cross-functional teams are created and how they operate.

Objective

• Apply the guidelines for effective team communication.
• Conduct and facilitate a crossfunctional team meeting.
• Complete a Gantt chart.
• Use the steps for team decision making to reach a consensus decision.
• Use the elements for the TEAMGOALS acronym to resolve a challenge.
• Use team effectiveness and peer review surveys to evaluate a crossfunctional team.
• Identify the guidelines for establishing a recognition system.

Topics Include

Unit 1: Communication Tools

• Apply the guidelines for effective team communication.
• Identify the four steps for communicating outside of meetings.
• Identify the seven steps for facilitating a team meeting.
• Facilitate a team meeting.
• Simulation Overview:
• In this simulation you will be meeting with Monica Washington Icon's Sales Manager Terry Jones the Marketing Manager and Drew Canfield the Director of Product Development. You have established this cross-functional team to address the possibility of expanding Icon's product offering to include a new suite of computer diagnostic and maintenance programs. Your goal for the simulation is to facilitate the team meeting while using effective team communication to arrive at a consensus decision.

Unit 2: Achievement Tools

• Identify ways planning is important to achieving team goals.
• Identify the five steps for creating a Gantt chart.
• Complete a Gantt chart.
• Identify the five steps for team decision making.
• Use the steps for team decision making to reach a consensus decision.
• Select possible challenges a team may encounter.
• Resolve a challenge using the actions represented in the TEAMGOALS acronym.
• Simulation Overview:
• In this simulation you will be meeting with Bruce Madison Icon's Product Development Manager. You have been asked to lead a cross-functional team to address the issue of establishing a reward program for the company. To help you prepare for the task Bruce will ask you a series of questions regarding the steps you should take to achieve team goals reach a consensus decision and overcome challenges.

Unit 3: Synergy Tools

• Choose the benefits of an empowered team.
• Identify three guidelines for assessing task achievement problems.
• Use achievement criteria to measure progress.
• Diagnose a task achievement problem.
• Identify two methods for evaluating a cross-functional team.
• Use team effectiveness and peer review surveys to evaluate a cross-functional team.
• Identify the guidelines for establishing a recognition system.
• List ways recognition benefits a cross-functional team.
• Simulation Overview:
• In this simulation you will meet with Paul Jackson Icon's Director of Human Resources and an experienced team leader. He will use a series of questions to assess your knowledge of the various tools available for empowering and evaluating a cross-functional team as well as methods of measuring team progress.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

• Cross-Functional Teams: Goal Setting in a Cross-Functional Team
• Cross-Functional Teams: Selecting Cross-Functional Team Members