Self Development: Developing Rapport Through Communication

Self-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals enhance connections and create impact with his or her language. The program details how to communicate effectively in writing in one-to-one and one-to-many conversations and through nonverbal cues. The program also details how to make a good first impression build rapport establish credibility and make a message memorable.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 4 hours Training Presented in: English

Audience

Professionals who want to develop their communication skills a learn how to develop rapport in the workplace.

Objective

• Adapt to the receiver while communicating.
• Identify qualities that help you make a positive first impression.
• Identify guidelines for writing effectively.
• Encourage others to communicate with you.
• Identify methods of enhancing your credibility.
• Make your message memorable using repetition humor and support materials.

Topics Include

Unit 1: Developing Communication Fundamentals

• Recognize the elements of communication.
• Adapt to the receiver while communicating.
• Given three actions encourage communication.
• Use appropriate word choice.
• Handle conflict in communication.
• Ask for clarification.
• Identify the steps for improving listening skills.
• Given four steps improve your listening skills.
• Identify guidelines for writing effectively.
• Recognize the steps of the writing process.
• Simulation Overview:
• In this simulation you will meet with Kathy Fuller one of Icon's veteran Customer Service team leaders. As a new Sales Team Leader you are trying to build strong working relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy you will need to adapt to her while communicating encourage her to communicate with you handle any conflict that may arise and ask for clarification.

Unit 2: Enhancing Connections

• Identify qualities that help you make a positive first impression.
• Build rapport by asking questions.
• Identify aspects of your attitude that affect how you communicate with others.
• Use your attitude to build rapport.
• Encourage others to communicate with you.
• Build rapport by listening.
• Build rapport by giving compliments.
• Recognize the guidelines you should follow when giving compliments.
• Recognize forms of nonverbal communication.
• Simulation Overview:
• In this simulation you will meet with Drew Canfield the current Telecommunications Department Manager. You are a veteran employee at Icon with over ten years of experience but you have recently transferred to Drew's department so it will be especially important to make a strong first impression. In order to build a good rapport with Drew you will need to ask questions use a good attitude encourage Drew to communicate with you listen effectively and give Drew compliments when appropriate.

Unit 3: Creating an Impact

• Identify methods of enhancing your credibility.
• Given four methods enhance your credibility.
• Use support materials to enhance credibility.
• Recognize types of support materials.
• Make your message memorable using repetition humor and support materials.
• Make your answers to questions memorable.
• Simulation Overview:
• In this simulation you will meet with Carol Chung a Customer Service team member in Icon's Telecommunications Department. You are new to Icon but you have several years of experience in customer relations and you will be trying to establish your credibility a member of your team. Since creating a strong impact with your new team will be difficult you as their new leader will need to take actions to enhance your credibility and use support materials to enhance your credibility even further.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

Web Based Training

• Self Development: Balancing Your Personal and Professional Life
• Self Development: Improving Your Memory
• Self Development: Increasing Your Assertiveness
• Self Development: Motivating Yourself to Perform
• Self Development: Positively Influencing Others