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Provided by: Serebra Learning Corporation Self Development: Positively Influencing OthersPersonal Growth and Self Help |
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Training
Provided by Serebra Learning Corporation
Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively understanding Satir modes and sensory systems building rapport and responding appropriately to verbal attacks. In addition the program details the process for empowering others.
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Self Development: Positively Influencing Others
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
Audience
Professionals who are want to learn how to use techniques to positively influence others.
Objective
- Identify steps to improve and encourage active listening skills.
- Identify the Satir modes and appropriate responses to the Satir modes.
- Use 'I' statements to influence others.
- Match the sensory system of another person.
- Respond appropriately to verbal attacks.
- Given five steps work to empower another person.
Topics Include
Unit 1: Influencing with Nonverbal Communication
- Recognize the ways in which nonverbal communication affects verbal communication.
- Recognize the importance of verbal communication.
- Identify steps to improve and encourage active listening skills.
- Identify actions that encourage active listening.
- Identify the Satir modes.
- Identify the Satir modes and appropriate responses to the Satir modes.
- Simulation Overview:
- In this simulation you will be meeting with Ronald Spear Icon's Human Resources Manager. As part of your continuing professional development training Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the simulation simply respond to each question by selecting the best possible answer.
Unit 2: Influencing Through Language
- Identify methods for giving your language impact.
- Use 'I' statements to influence others.
- Use presupposition to influence others.
- Identify the sensory language used in the sensory systems.
- Match the sensory system of another person.
- Identify common verbal attack patterns.
- Respond appropriately to verbal attacks.
- Simulation Overview:
- In this simulation you will be meeting with Dean Kramer and Carol Chung two of your fellow coordinators in Icon's Production Department. Your department has a reputation of being efficient and producing outstanding work. Recently however it has become clear that Dean and Carol's personalities are clashing on a regular basis. This problem has resulted in significant tension among the three of you and communication problems and poor work habits have lowered the department's morale and production. You have seniority in the department and you have called a meeting with them in hopes of resolving the situation before it escalates. You will need to use effective language and respond appropriately to verbal attacks in order to positively influence your co-workers and improve the quality of the department's work and environment.
Unit 3: Influencing to Empower Others
- Recognize principles of influence.
- Increase your influence by encouraging others.
- Increase your influence by expressing your confidence in others.
- Identify characteristics that are important for empowering people.
- Given five steps work to empower another person.
- Simulation Overview:
- In this simulation you will be meeting with Amanda Douglas a payroll assistant in Icon's Accounting Department. Amanda has been with the company for a little more than a year and for the most part has performed her duties extremely well. Recently however she has had to face up to a few mishaps in her department some were her fault and some were not. She has been willing to accept responsibility for her errors but she fears that others in the company are questioning her competency. As a result her self-esteem is extremely low. During this meeting you must use the principles of influence to encourage and empower Amanda and help give her a positive outlook for the future.
Duration
4
Minimum Requirements
The CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Media
Web Based Training
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
