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Provided by: Serebra Learning Corporation Quality Management The Quality Management ProcessQuality Management |
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Training
Provided by Serebra Learning Corporation
Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
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Quality Management The Quality Management Process
Audience
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
Topics
Unit 1: Fundamentals of Quality Management
- Identify the concepts commonly associated with quality management.
- Identify the role of management in implementing quality.
- Sequence the steps an organization should follow to incorporate improvements into daily management.
- Identify the definition of process variation.
- Identify the ways in which variation leads to loss.
- Select characteristics of common causes of variation.
- Identify three frequent sources of variation.
- Simulation Overview:
- In this simulation, you will meet with John Cunningham, Icon s Quality Management Director, to go over some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in processes, so be prepared to demonstrate your knowledge.
Unit 2: The Costs of Quality
- Identify the relationship between quality and cos
Objectives
- Identify the role of management in implementing quality.
- Identify the ways in which variation leads to loss.
- Identify the common categories of the costs of quality.
- Identify benefits of establishing quality requirements for products and services.
- Identify the frequently overlooked costs of customer dissatisfaction.
- Identify the characteristics of a customer oriented organization.
- Identify the steps for becoming customer oriented.
- Identify the financial incentives for developing loyal customers.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
