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Provided by: Serebra Learning Corporation Quality Management Quality Management ToolsQuality Management |
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Training
Provided by Serebra Learning Corporation
Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
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Quality Management Quality Management Tools
Audience
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
Topics
Unit 1: Tools to Understand Current Performance
- Identify a functional flow chart.
- Create a flow chart.
- Analyze a flow chart.
- Analyze a check sheet.
- Sequence the steps for creating a histogram.
- Given four histograms, select the one with the least amount of variation.
- Given four histograms, select the one that shows a process that needs improvement.
- Create a histogram.
- Calculate the number of classes for a histogram.
- Calculate the class width of a histogram.
- Sequence the steps for creating a run chart.
- Identify characteristics of control charts.
- Simulation Overview:
- In this simulation, you will work with a flow chart, a check sheet, and a histogram to understand current performance in the accounts payable process. Recently, several invoices have been paid after the 30 days that Icon s CFO has mandated is the minimum length of time for paying invoices. For this simulation, you will concent
Objectives
- Identify the benefits of using flow charts.
- Sequence the steps for creating a histogram.
- Identify the main components of a control chart.
- Sequence the steps for creating a cause and effect diagram.
- Sequence the steps for creating a Pareto chart.
- Sequence the steps for brainstorming.
- Identify the purpose of affinity diagrams.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
