Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
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Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
Topics
Given three goals, prepare to lead business process improvement.
Identify the steps for planning improvements.
Identify the criteria for selecting a process for improvement.
Identify the responsibilities of a process manager.
Match the symbols and shapes used to create flow chart.
Identify characteristics of the quality management techniques used to streamline a process.
Identify the aspects of a process that should be measured.
Objectives
Unit1: Preparing to Change Business Processes
Identify the goals management should accomplish to prepare for leading business process improvement.
Given three goals, prepare to lead business process improvement.
Sequence the steps for planning improvements.
Identify the steps for planning improvements.
Identify the criteria for selecting a process for improvement.
Simulation Overview:
In this simulation, you will meet with Caroline Harris and Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate in quality improvement efforts. Since Icon will no longer rely on independent consultants to develop process impr
About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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