Audience
The target audience for this series is managers, directors, and executives looking to gain an understanding of operations management.
Topics
Unit 1: Decisions and Problem Solving in Operations
- Sequence the steps for making a decision.
- Apply the steps for decision making to operations management decisions.
- Sequence the steps for solving problems.
- Apply the steps for problem solving to operations management problems.
- Simulation Overview:
- In the first part of this simulation, you will meet with Deb Farrell and Nathan Iverson, to discuss how to efficiently rearrange employee work schedules to accommodate an expansion of business hours in Icon s Technical Support department. In the second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon s Technical Support department. It is your responsibility to apply the steps for problem solving to operations management decisions in order to accommodate the change.
Unit 2: Transportation Models and Maintenance
Objectives
- Identify how transportation costs can be minimized
- Identify the four strategies for improving maintenance and reliability
- Apply the steps for decision making to operations management decisions
- Apply the steps for problem solving to operations management problems
- Identify the techniques for establishing maintenance strategies
- Identify three options that Ecommerce provides for managing operations
- Identify three ways in which learning curves can be applied.
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
