In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change and how to prepare for and lead a total quality solution. This curriculum is aimed at all individuals who wish to input to and improve quality within their organization.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
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This curriculum is aimed at all individuals who wish to input to and improve quality within their organization.
Topics
Unit 1: Total Management Basics
Recognize the fundamental concepts of Total Quality Management.
Recognize how Total Quality Management differs from traditional management practices.
Identify key thinkers in the evolution of Total Quality Management.
Recognize the importance of the two types of quality costs.
Recognize elements of a quality cost reporting system.
Simulation Overview:
In this simulation, you will meet with Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the effects of the recent loss of sales, and you have worked with Don on previous occasions. Don has called this meeting to make sure that you do not say anything that disagrees with his policies. He also wants to ensure that you are capable of conducting the study to his requirements.
Unit 2: Foundations for Total Quality Management
Use a Trust Integrity Ethics checklist for laying a qualit
Objectives
Recognize how Total Quality Management differs from traditional management practices.
Recognize elements of a quality cost reporting system.
Identify elements of a Total Quality Management organizational culture.
Identify steps for assessing your organization s tactics.
Recognize roles of the quality leader.
About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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