Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. This curriculum is aimed at all individuals who wish to input to and improve quality within their organization.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
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This curriculum is aimed at all individuals who wish to input to and improve quality within their organization.
Topics
Unit 1: Implementing TQM
Identify the steps of the design stage.
Identify the steps of the development stage.
Identify the steps of the implementation stage.
Identify the vital points of the evaluation stage.
Simulation Overview:
Icon International's market position has come under threat from a new competitor. It has been decided that to maintain their competitive advantage, Icon need to adopt a TQM system. As part of the team set up to implement the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant.
Unit 2: Basic Tools of Quality
Identify reasons for measuring key process variables.
Recognize the characteristics of a Pareto analysis.
Identify the uses of a cause and effect d
Objectives
Identify the steps of the development stage.
Identify the steps of the implementation stage.
Identify ways a priority matrix can assist in managing quality.
Identify the steps in constructing a process and decision program chart.
List the three aims of Quality Function Deployment.
Recognize how to examine performance using benchmarking.
About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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