Provided by: Serebra Learning Corporation Business Writing: The Fundamentals

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Schedule: 4 hours Training Presented in: English

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• The Professional Teller: Handling Customer Accounts
• The Professional Teller: Identifying Negotiable Instruments
• The Professional Teller: Observing Government Regulations
• The Professional Teller: Providing Customer Service
• The Professional Teller: Understanding Banking Basics
• The Professional Teller: Working with Money
• Training and Facilitation: Coaching Skills
• Training and Facilitation: Decision Making
• Training and Facilitation: Facilitation Skills
• Training and Facilitation: Mentoring Skills
• Training and Facilitation: Negotiation Skills
• Training and Facilitation: Plan your Own Development
• Training and Facilitation: Setting Objectives
• Training and Facilitation: The MCI Good Manager's Guide
• Training and Facilitation: Time Management
• Training for Non Trainers
• Understanding Budgeting and Finance - Budgeting Basics
• Understanding Budgeting and Finance: Managing your Budget
• Understanding Budgeting and Finance: Preparing your Budget
• Understanding Budgeting and Finance: Understanding Balance Sheets
• Understanding Budgeting and Finance: Understanding Profit and Loss
• Understanding Color Basics
• UNIX C Shell
• UNIX Editors
• UNIX Electronic Mail
• UNIX Korn Shell
• Using MS Excel 97
• Using MS Outlook 97
• Using MS Word 97
• Using OS/390 UNIX
• Utilities VSE
• Virtual Tape Server (VTS) Introduction
• VM Concepts and Facilities
• VM/ESA Overview
• VSAM Utilities
• VSE Console Simulations
• VSE Operations
• VSE Operations II
• VTAM for VSE Operators
• WebSphere Application Server
• Whats New in Lotus Notes 5
• Windmaster Case Study 1: The 3 Phases of Strategic Planning
• Windmaster Case Study 2: Industry Analysis
• Windmaster Case Study 3: Company Analysis
• Windmaster Case Study 4: Portfolio Analysis
• Windmaster Case Study 5: Identifying Strategic Options
• Windmaster Case Study 6: Evaluating Strategic Options
• Windmaster Case Study 7: Strategy Implementation
• Windows NT Server 4.0 Configuration
• Windows NT Workstation 4.0 Essentials
• Working in Teams
• Working with Numbers
• Writing Skills : Credit Control Letters
• Writing Skills : Editing your Writing
• Writing Skills : Inter-Office Communications
• Writing Skills : Introduction to Clear Layout
• Writing Skills : Resolving Written Complaints
• Writing Skills : Sales Letters and Proposals
• Writing Skills : Simple, Powerful English
• Writing Skills : Writing Business Letters
• Writing Skills : Writing Long Documents
• Writing Skills : Writing Meeting Minutes
• Writing Skills : Writing to Complain
• Writing Skills: Writing Direct Mail
• XML for Managers
• XML Programmer Curriculum
• XML Schemas
• XML Stylesheets
• z/OS for Operators Curriculum