Emotional Intelligence: Applying Emotional Intelligence in the Workplace

Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations including motivating resolving conflict maximizing team and employee performance and conducting interviews.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 4 hours Training Presented in: English

Audience

Managers team leaders and project managers who want to learn how to apply emotional intelligence in the organization.

Objective

• Identify reasons Emotional Intelligence is important in the workplace.
• Apply the LISTEN process in a work environment.
• Identify different types of intelligence.
• Apply the LISTEN process in a team setting.
• Use the LISTEN process to integrate yourself with a new group of employees.

Topics Include

Unit 1: Emotional Intelligence and You

• Identify reasons Emotional Intelligence is important in the workplace.
• Identify strengths of Emotionally Intelligent team leaders and managers.
• Apply the LISTEN process in a work environment.
• Simulation Overview:
• In this simulation you will be meeting with Nathan Iverson a coordinator in Icon's Production Department. For the last several weeks Nathan has appeared to be distracted and on edge and his performance is suffering though not seriously. Nathan is aware of his problems and feels that his new supervisor Katherine whom you recently promoted is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action.

Unit 2: Emotional Intelligence and Teams

• Identify different types of intelligence.
• Identify ways to solve internal problems.
• Apply the LISTEN process in a team setting.
• Simulation Overview:
• In this simulation you will be meeting with Bruce Madison Marcus Robinson and Robin Carlson three of your employees in Icon's Quality Assurance Department. Your team has been widely recognized for its quality work. In recent weeks however the number of defective products making it through the production process has increased and you have started receiving a number of customer complaints. As the team leader you must address these issues and using the LISTEN process determine the cause of the problems devise a solution and keep the team motivated so that the quality of work meets required standard.

Unit 3: Emotional Intelligence and Employees

• Identify different management styles.
• Identify pitfalls of management.
• Identify steps of the LISTEN process.
• Use the LISTEN process to integrate yourself with a new group of employees.
• Identify ways to create employee loyalty.
• Simulation Overview:
• In this simulation you will be meeting with Eric Jenkins Susan Cole and David Morris three of your employees in Icon's Production Department. You started in your position as Production Manager a week ago but the department has been extraordinarily busy since your first day on the job. Because of this you have not had the chance to become acquainted with your employees and generally have had very little contact with them. You have some ideas for different processes to use in the department and want to discuss them with your employees. In this meeting you must apply the LISTEN process to effectively integrate yourself with your team and gain your employees' support for your ideas.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

• Emotional Intelligence: Developing Emotional Intelligence Skills
• Emotional Intelligence: Emotional Intelligence for Executives