Audience
Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work.
Topics
Unit 1: Context, Stress, and Communication Tools
- Select the environmental contexts of communication.
- Identify the effects of stress on individuals.
- Select methods for managing stress.
- Use organizational communication to address interpersonal conflict.
- Simulation Overview:
- In this simulation, you will meet with Nathan Iverson and Monica Washington, two of your employees in Icon's Marketing department. There has been noticeable tension between the two of them recently and you have heard through the grapevine that they have been bickering about whose responsibility it is to coordinate preparations for an upcoming trade show. Because of a recent re-organization within the department, there is some confusion about job responsibilities. To complete the simulation, you must effectively use the LISTEN process to address the interpersonal conflict between the two.
Unit 2: Innovations and Change
- Identify the levels of innovat
Objectives
- Identify conditions necessary for change.
- Apply strategies for innovation and change appropriately.
- Apply methods for managing stress.
- Use organizational communication to address organizational conflict.
- In a given situation, identify the appropriate form of communication.
