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Provided by: Serebra Learning Corporation Business Etiquette: Communicating in Today's WorkplaceCultures and Etiquette |
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Training
Provided by Serebra Learning Corporation
Business Etiquette: Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition the program teaches the learner how to apply courtesy in telephone e-mail and written communications.
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Business Etiquette: Communicating in Today's Workplace
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
Audience
The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment outside of the office while attending business functions and during business travel.
Objective
- Given a set of guidelines introduce someone correctly.
- Identify the guidelines for becoming a good conversationalist.
- Identify the actions you can take to overcome a conversational faux pas.
- Identify the responsibilities you should fulfill to prepare for a meeting.
- Avoid negative action during a meeting.
- Identify the actions you can take for building rapport with callers.
- Identify a well written subject line.
- Sequence the features of a business letter in the order they would appear in a letter.
Topics Include
Unit 1: Making Introductions and Conversation
- Identify the guidelines for introducing people.
- Given a set of guidelines introduce someone correctly.
- Identify the guidelines for becoming a good conversationalist.
- Apply tact in a conversation.
- Identify the actions you can take to overcome a conversational faux pas.
- Avoid conversational faux pas.
- Given a set of actions overcome a conversational faux pas.
- Simulation Overview:
- In this simulation you will meet with Deb Farrell and John Kass. Recently Northwest Laboratoriesa an electronics company with global prestigea asked to arrange a meeting with some of Icon's sales managers. Icon executives arranged an informal meeting between one of Northwest Laboratories' sales representatives to meet with you and John. In this meeting you will discuss matters as formal as future business prospects to ones as commonplace as sports games. Use what you know about business etiquette to carry on good conversation with Ms. Farrell while avoiding conversational pitfalls.
Unit 2: Practicing Etiquette in Meetings
- Identify the characteristics a meeting leader should know about the participants.
- Identify the actions you should take to prepare an agenda.
- Prepare an agenda for a meeting.
- Appoint an appropriate person to take minutes.
- Identify the responsibilities you should fulfill to prepare for a meeting.
- Respect a meeting agenda.
- Participate in a meeting.
- Avoid negative action during a meeting.
- Simulation Overview:
- In this simulation you are Icon's Marketing Manager and you will attend two separate meetings. In the first of the two meetings you and three other members of your department Robin Carlson Dean Kramer and Nick Simmons will plan the agenda and delegate responsibilities for the second meeting. You have recently learned that Icon executives want to increase the budget for a few departments. In order to secure a budget increase for your department you need to closely follow an agenda relating to this topic. Next week Drew Canfield will join you and your team for the second meeting in which you will implement your knowledge about practicing etiquette and participating in meetings.
Unit 3: Using Etiquette in Communication
- Identify the actions you can take for building rapport with callers.
- Build rapport with a caller.
- Identify the guidelines for using voice mail effectively.
- Apply the guidelines for returning a call.
- Identify a well-written subject line.
- Apply the guidelines for making e-mails easy to read.
- Identify a professional e-mail signature.
- Sequence the features of a business letter in the order they would appear in a letter.
- Identify the guidelines for writing informal letters.
- Simulation Overview:
- In this simulation you are Icon's Sales Director. Throughout the day you will receive phone calls from clients partners and employees. You must use what you know about etiquette in communication to ensure proper handling of the calls. When you are asked to write e-mail you must utilize e-mail etiquette.
Duration
4
Minimum Requirements
The CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Media
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
