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Provided by: Serebra Learning Corporation Business Etiquette: Business Functions and TravelCultures and Etiquette |
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Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition the program teaches the learner how to be a courteous traveler and prepare for international business trips.
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Training
Provided by Serebra Learning Corporation
- N asked: Please send pricing info.
- L asked: Please send me information about Business Etiquette courses. Thanks.
- M asked: Please forward me the details of Business Etiquette program including the course fees & postage. Please keep me updated also on the other programs of similar nature. best regards, mottalib
- P asked: h! would lke some nformaton about busness etquette; lke for example: the way you should dress n job or a meettng, or the way to be n certan stuatons, etc. etc. thanks for your attenton
Business Etiquette: Business Functions and Travel
Audience
The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment outside of the office while attending business functions and during business travel.
Objective
- Match the types of cocktail functions with the characteristics that describe them.
- Identify guidelines you should follow at trade shows and conventions.
- Identify actions for mingling successfully.
- Identify the conversational guidelines for business meals.
- Identify the basic rules of etiquette you should apply during a meal.
- Apply guidelines to be a courteous traveler.
- Apply guidelines to help you conduct business with an individual who has different cultural orientations than you.
Unit 1: Attending Business Functions
- Match the types of cocktail functions with the characteristics that describe them.
- Identify guidelines you should follow at trade shows and conventions.
- Identify actions for mingling successfully.
- Mingle successfully at a business function.
- Identify your responsibility for responding to invitations.
- Simulation Overview:
- In this simulation you are Sales Director for Icon's Dallas division. Icon is welcoming visiting members from offices in London. You and other managers of your department have been invited to attend a cocktail party celebrating their arrival. In the first part of this simulation you will meet with Alexis Bell the newest member of Icon's sales management team. She doesn't know exactly how to respond to the invitation which was sent to her by John Cunningham an upper-level manager. You must answer questions she has about punctuality and dress. In the second portion of the simulation you will attend the cocktail party. You will mingle and maintain short conversations with guests at the party.
Unit 2: Dining for Business
- Identify the utensils used in a formal table setting.
- Identify the conversational guidelines for business meals.
- Identify the guidelines for ordering drinks and food.
- Identify the differences between American and Continental dining styles.
- Identify the basic rules of etiquette you should apply during a meal.
- Identify the actions you should take to deal with awkward dining situations.
- Simulation Overview:
- In this simulation you will meet with Jessica Stone to discuss proper etiquette at a business dinner. You are the leader of a team concerned with financing large estates in Icon's Budget Finance Department and recently your team has been competing against RDD Investments to secure the Thompson account. You were informed that he hasn't made a decision yet as to which company he has chosen to receive his account so you want to be on your best behavior during the dinner. Jessica has agreed to meet with you to ensure you understand proper dining etiquette.
Unit 3: Traveling for Business
- Apply guidelines to be a courteous traveler.
- Identify guidelines for working during a flight.
- Identify guidelines for conducting business in a past- or present-oriented culture.
- Apply guidelines to help you conduct business with an individual who has different cultural orientations than you.
- Simulation Overview:
- In this simulation you are the Quality Assurance Manager for Icon's Software Development department in San Francisco. You are traveling to visit Icon's Software department in Tokyo to observe and learn from their quality control techniques. In the second part of this simulation you will meet with Seji Nygaya and Singo Kawabe. They are part of a small welcoming meeting that has been arranged to greet you. You must follow the guidelines for conducting business with the Mr. Kawabe and Mr. Nygaya.
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Minimum RequirementsThe CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
