Leadership Development: Delegation

Audience

This course is for managers who delegate tasks to employees.

Objective

• Identify a delegator's responsibilities.
• Identify who is best suited to be a delegate.
• Motivate a discouraged delegate.
• Understand communication barriers.
• Avoid common delegation obstacles.

Topics Include

Unit 1: Background Information

• Understand the importance of delegation.
• Avoid common misconceptions about delegation.
• Recognize the difference between activity and productivity.
• Fulfill the roles of a delegator.
• Understand the characteristics of an effective delegator.
• Simulation Overview:
• Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained you control the outcome of each simulation.

Unit 2: Delegating a New Project

• Use the delegation process.
• Identify which tasks should be delegated.
• Delegate tasks to the right person.
• Give clear directions to delegates.
• Monitor a task's progress.
• Simulation Overview:
• In this simulation you will meet with two Assistant Loan Officers to assign them new tasks. You need to identify each delegate's strengths give directions to each of them with respect to their new tasks and provide them with appropriate feedback.

Unit 3: Managing a Delegate

• Identify who is best suited to be a delegate.
• Motivate a discouraged delegate.
• Build mutual trust with a delegate.
• Communicate effectively.
• Understand the barriers of communication.
• Simulation Overview:
• In this simulation you will meet one of the Loan Department's Customer Service Agents. You will review his progress on a new assignment and identify problems that are hindering his success. You will also want to help him formulate a plan to complete his project.

Unit 4: Delegating During a Project

• Avoid common delegation obstacles.
• Overcome characteristics and behaviors that are detrimental to delegation.
• Delegate difficult personalities to projects.
• Identify and avoid non-delegation.
• Simulation Overview:
• In this simulation you will meet with three Customer Service Agents all possessing different personalities. You will discuss a plan to reduce the number of past-due accounts. It is crucial for you to delegate assignments to the team and help them identify individual responsibilities.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

Web Based Training