Replaced by course 47108

Course Code NGE47009

Contents

1. Contents
2. Description
3. Audience
4. Prerequisites
5. Objectives
6. Topics Include
7. Duration
8. Minimum Requirements
9. Media

Screenshot

Description

In Diversity: What Employees Should Know, participants learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers.

Audience

Employees who work in a diverse organization.

Prerequisites

(Currently no course prerequisite information)

Objective

• Understand the benefits of valuing diversity.
• Identify cultural differences.
• Recognize the four basic personality style.
• Avoid discriminating against others.
• Communicate effectively within a diverse workplace.

Topics Include

Unit 1: Background Information

• Understand the meaning of diversity.
• Know what makes people diverse.
• Identify common misconceptions about diversity.
• Recognize the three approaches used to address diversity.
• Appreciate the advantages of a diverse workplace.
• Simulation Overview:
• In this simulation, you will be meeting with John Cunningham, Icon International's Assistant General Counsel, to discuss various aspects of diversity. Through your questions, you will learn the definition of diversity, common misconceptions about diversity, the approaches used to address diversity, and the advantages of maintaining a diverse workforce.

Unit 2: Understanding Differences

• Be aware of cultural differences.
• Understand how cultural differences impact relationships.
• Identify your personality style.
• Realize how your personality influences others.
• Simulation Overview:
• In this simulation you will be meeting with Ann Logan, Icon International's Assistant General Counsel, to discuss the definition of culture and you will learn about prominent cultural differences. In addition, you will discuss the four major personality styles that individuals adopt and learn which style most closely reflects your personality.

Unit 3: Overcoming Barriers to Diversity

• Understand how stereotypes lead to prejudice.
• Realize how discrimination develops from prejudice.
• Differentiate between inward and outward responses to discrimination.
• Recognize the three negative ways of dealing with discrimination.
• Avoid discriminating against others.
• Simulation Overview:
• In this simulation you will be meeting with meet with Louis Scott, Icon International's Assistant General Counsel, to discuss stereotypes and prejudices. In addition, you will learn about typical responses to discrimination and ways to avoid discriminating against others in the workplace.

Unit 4: Communicating in a Diverse Workforce

• Take steps to communicate effectively in a diverse workplace.
• Welcome new members into your workplace.
• Motivate diverse members of a team.
• Manage conflicts in a diverse group.
• Give feedback effectively to others.
• Simulation Overview:
• In this simulation you will be meeting meet with Sue Bogner, Icon International's Assistant General Counsel, to discuss communicating effectively in a diverse workplace, overcoming common challenges with diverse coworkers, and motivating and providing feedback to employees.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently, only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media