Interviewing Skills: Conducting an Interview

Managers who want to learn how to conduct an interview effectively.

• Interpret a candidate's nonverbal behavior.
• Use active listening verbal devices and nonverbal behavior techniques to facilitate the interview process.
• Manage their bias throughout the interview process.
• Evaluate score and rank candidates and then document the hiring decision.
• Create a plan for transitioning the selected candidate into your organization.

Unit 1: Background Information

• Apply techniques to handle a nervous candidate.
• Apply techniques to handle an uncommunicative candidate.
• Apply techniques to handle a talkative candidate.
• Apply techniques to handle a glib candidate.
• Apply techniques to handle a technical expert candidate.
• Interpret a candidate's nonverbal behavior.
• Simulation Overview:
• In this simulation you will meet with John Cunningham one of Icon's Human Resources Assistants. Through your questions you will learn how to handle difficult interviews and how to effectively interpret a candidate's nonverbal behavior.

Unit 2: Conducting the Interview

• Follow the three-step process for conducting an interview.
• Complete three steps when opening an interview.
• Complete three steps when gathering information from an interviewee.
• Use active listening verbal devices and nonverbal behavior techniques.
• Complete four steps when closing an interview.
• Simulation Overview:
• In this simulation you will be conducting an interview with Jordan Sinha a candidate for Customer Service Manager at Icon International's financial services division. Your goal is to follow the appropriate steps for conducting an interview ask appropriate questions and determine if Jordan is the right individual for the position.

Unit 3: Evaluating and Deciding

• Manage your bias when completing the interview process.
• Take three steps after an interview in order to evaluate a candidate.
• Summarize the interview.
• Take the appropriate four steps when scoring a candidate.
• Conduct a reference interview.
• Consider several criteria when ranking candidates.
• Simulation Overview:
• In this simulation you will be conducting an interview for the position of Customer Service Manager at Icon International's financial services division. While interviewing Drue Sanders you will need to gather appropriate information listen effectively and be aware of verbal and nonverbal behavior. You must determine if Drue is the best candidate for the position.

Unit 4: Following up After an Interview

• Take three steps to follow-up after an interview.
• Take the appropriate steps to offer a candidate the position.
• Follow the correct steps when turning a candidate down.
• Update your files after an interview.
• Create an employee transition plan.
• Perform a self-evaluation of your interviewing skills.
• Simulation Overview:
• After conferring with the other members of the interviewing team you have decided that Drue Sanders is the best candidate for the Customer Service Manager's position. In this simulation you will contact Drue and offer him the position. You will also contact Jordan and offer him a position that does not require as much experience.

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The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).