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Provided by: Serebra Learning Corporation Exit Interviewing Skills Conducting an Exit InterviewHiring and Interviewing |
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Training
Provided by Serebra Learning Corporation
Exit Interviewing Skills: Conducting an Exit Interview covers how to follow the exit interview process, use descriptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems. HR Managers and other managers in a company who are responsible for conducting exit interviews.
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Exit Interviewing Skills Conducting an Exit Interview
Audience
HR Managers and other managers in a company who are responsible for conducting exit interviews.
Topics
Unit 1: Conducting Effective Exit Interviews
- Identify the guidelines for gathering information during exit interviews.
- Identify the guidelines for calming upset employees.
- Follow the guidelines for calming upset employees.
- Simulation Overview:
- In this simulation, you will meet with Amy Jenkins and discuss why it is important to conduct exit interviews with departing employees, as well as establish effective guidelines for doing so. In the second part of the simulation, you will meet with Dean Kramer. Dean is upset at how several issues were handled following a recent reorganization of the department and has decided to leave the company. To complete the simulation, you must apply the guidelines for conducting a face-to-face exit interview and ensure that Dean remains calm.
Unit 2: Using Descriptive Statistics for Analysis
- Identify the steps for preparing information for analysis.
- Identify the uses of descriptive statisti
Objectives
- Identify the guidelines for gathering information during exit interviews.
- Identify guidelines for handling upset employees.
- Calculate the mean, the mode, and the median for a given set of values.
- Identify steps for preparing a monthly report.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
