Workplace Aggression: Recognizing Aggressive Behavior

In Workplace Aggression: Recognizing Aggressive Behavior participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression as well as the three stages of aggressive behavior. Upon completing this program participants will also be able to identify the nine profiles of aggressive employees and the kinds of organizations that foster aggressive behavior.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 4 hours Training Presented in: English

Audience

Managers and employees who want to learn how to recognize and understand the stages of aggressive behavior.

Objective

• Fulfill their responsibility regarding workplace aggression.
• Recognize aggressive behavior that could turn violent.
• Explain the relationship between aggression experienced at home and at the workplace.
• Apply the MAD acronym to recognize stages of workplace aggression.
• Differentiate among the nine common profiles of aggressive employees.

Topics Include

Unit 1: Background Information

• Identify the behaviors that are considered workplace aggression.
• Fulfill your responsibility regarding workplace aggression.
• List the ways that workplace aggression can affect an organization.
• Recognize aggressive behavior that could turn violent.
• Simulation Overview:
• In this simulation you will meet with Maxwell Carson Icon's Director of Human Resources to discuss workplace aggression. Maxwell will provide you with information about why managers and employers should be concerned about workplace aggression how aggression affects an organization and what actions you can take to recognize aggressive behavior.

Unit 2: Knowing the Sources of Aggression

• Understand the societal sources of workplace aggression.
• List corporate sources that can lead to workplace aggression.
• Name the six managerial sources of workplace aggression.
• Explain the relationship between aggression experienced at home and at the workplace.
• Simulation Overview:
• In this simulation you will meet with Carla Jackson one of Icon's Human Resources Assistants to discuss the sources of aggression. Through your questions and Carla's answers you will learn about societal corporate and managerial sources that lead to workplace aggression.

Unit 3: Understanding the MAD Stages

• Understand why it is important to recognize the MAD stages of aggression.
• Apply the MAD acronym to recognize stages of workplace aggression.
• List the behaviors that are characteristic of the mild aggression stage.
• List the behaviors that are characteristic of the advanced aggression stage.
• List the behaviors that are characteristic of the demonstrated aggression stage.
• Simulation Overview:
• In this simulation you will meet with John Cunningham one of Icon's Human Resources Assistants. Through your questions and John's answers you will discuss the mild advanced and demonstrated stages of aggression. Understanding these stages will enable you to better identify and manage individuals who display these forms of aggression.

Unit 4: Identifying Common Aggressive Profiles

• Differentiate among the nine common profiles of aggressive employees.
• Avoid displaying an organizational profile that fosters aggressive behavior.
• Simulation Overview:
• In this simulation you will meet with Sue Bogner one of Icon's Human Resources Assistants. Sue has come to your office to test your knowledge of identifying common aggressive profiles. You need to determine the correct answer for each example Sue provides.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

• Workplace Aggression: Defusing Aggressive Situations
• Workplace Aggression: Taking a Proactive Approach