Recruiting and Retention: Keeping Your Good Employees

Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 4 hours Training Presented in: English

Audience

Managers supervisors and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions.

Objective

• Identify organizational facets that affect employee retention.
• Sequence the steps for the orientation process.
• Identify aspects of the work environment that affect employee retention.
• Sequence the steps for conducting a feedback session.
• Identify aspects to consider when analyzing job structure.
• Sequence the steps for the coaching process.

Topics Include

Unit 1: Retention and Orientation

• Identify organizational facets that affect employee retention.
• Sequence the steps of the orientation process.
• Follow the process for orientation.
• Simulation Overview:
• In this simulation you will meet with Linda Autry a newly promoted Call Center Supervisor in Icon's Consumer Products and Services Division. Linda will need to hire two additional Customer Service Representatives as part of a departmental expansion. In addition she will be responsible for the orientation of the new employees. Linda has some experience with recruiting employees but has never been in charge of a new-hire orientation program. As Linda's manager you will need to explain the importance of retaining employees as well as review the orientation process in order to ensure Linda's success.

Unit 2: Work Environment and Feedback

• Identify aspects of the work environment that affect employee retention.
• Sequence the steps for conducting a feedback session.
• Follow the process for conducting a feedback session.
• Simulation Overview:
• In this simulation you will first meet with Dean Kramer and Elizabeth. As the Employee Relations Specialist it will be your job to discuss the various reasons the plant has seen an increase in employee turnover during the past year. Next you will conduct an informal feedback session with Bruce Madison a Line Supervisor for the second shift. Bruce has recently lost three key employees from his team so your goal during this session is to determine why the employees left as well as what can be done to prevent this from happening in the future.

Unit 3: Job Structure and Coaching

• Identify aspects to consider when analyzing job structure.
• Select ways to build a coaching relationship with employees.
• Sequence the steps for the coaching process.
• Follow the process for coaching employees.
• Simulation Overview:
• In this simulation you will meet with Nathan Iverson a Marketing Assistant. Icon has recently implemented a management coaching program and this will be your first coaching session with Nathan. Nathan is an excellent employee and may be a good candidate for an upcoming Public Relations Department position. In fact he recently completed an important Public Relations project in addition to his normal duties. By coaching Nathan a model employee you have the opportunity to improve Icon's chances of retaining Nathan as an employee. Your goal during the session is to follow the coaching process in order to establish credibility trust and a personal understanding of Nathan.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

• Recruiting and Retention: Internet Recruiting
• Recruiting and Retention: Staffing Your Organization