360-Degree Feedback: Experiencing 360-Degree Feedback

Audience

Employees and anyone who wants to learn more about what a 360-degree feedback program is.

Objective

• Identify the types of information that should be covered in 360degree feedback.
• Identify the characteristics of effective 360degree feedback programs.
• Identify criteria for selecting raters.
• Match the rating biases with their descriptions.
• Sequence the steps for developing an improvement plan.

Topics Include

Unit 1: Understanding 360-Degree Feedback Programs

• Identify how organizations use 360-degree feedback.
• Identify the types of information that should be covered in 360-degree feedback.
• Identify the characteristics of effective 360-degree feedback programs.
• Identify the methods for collecting 360-degree feedback..
• Simulation Overview:
• In this simulation you will meet with two managers to introduce a 360-degree feedback program that Icon is implementing. You will need to explain the types of information that should be covered in feedback characteristics of an effective program and methods for collecting 360-degree feedback.

Unit 2: Providing 360-Degree Feedback

• Identify criteria for selecting raters.
• Match the rating biases with their descriptions.
• Select the guidelines for rating an employee's performance.
• Identify the guidelines for rating an employee's performance.
• Simulation Overview:
• In this simulation you will meet with a Human Resource Manager to discuss rater selection and different rating biases. Throughout the conversation you will be asked questions to test your understanding of the information.

Unit 3: Receiving 360-Degree Feedback

• Identify the types of 360-degree feedback you can receive.
• Identify the steps for communicating disagreement with the feedback you receive.
• Identify the guidelines for improving performance.
• Sequence the steps for developing an improvement plan.
• Simulation Overview:
• In this simulation you will meet with an employee who is about to receive 360-degree feedback for the first time. You need to explain the different types of feedback she can receive what to do if she disagrees with the feedback and the guidelines for improving performance.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media