360-Degree Feedback: Implementing a 360-Degree Program

360-Degree Feedback Programs: Implementing a 360-Degree Program covers the 360-degree feedback process and explains how to develop a feedback questionnaire choose a collection method and select raters for 360-degree feedback. It also covers how to create training programs for providing and receiving feedback as well as how to analyze 360-degree feedback results develop an improvement plan and present 360-degree feedback results.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 4 hours Training Presented in: English

Audience

HR employees managers and senior managers who want to learn how to implement a 360-degree feedback program.

Objective

• Sequence the steps for creating a 360degree feedback questionnaire.
• Identify the methods for collecting 360degree feedback.
• Demonstrate an understanding of how to select raters for 360degree feedback.
• Identify the types of information a training program for raters of 360degree feedback should include.

Topics Include

Unit 1:Creating a 360-Degree Feedback Program

• Select the uses of 360-degree feedback.
• Sequence the steps for creating a 360-degree feedback questionnaire.
• Demonstrate an understanding of how to develop a 360-degree feedback questionnaire.
• Identify the methods for collecting 360-degree feedback.
• Demonstrate an understanding of how to choose a collection method for 360-degree feedback.
• Identify the criteria for 360-degree feedback raters.
• Demonstrate an understanding of how to select raters for 360-degree feedback.
• Identify the elements of an effective 360-degree program.
• Simulation Overview:
• In this simulation you will meet with Robin Carlson the Human Resources Director in Icon's San Francisco Computing Hardware and Software Division. As a Human Resources Manager you are in charge of helping the division implement a 360-degree feedback program to evaluate employee performance. The program will first be run as a pilot program in the Marketing department. Robin has asked to meet with you to go over how you intend to create the program. She will ask you a series of questions about developing questionnaires collecting the information and selecting the raters.

Unit 2: Training 360-Degree Feedback Participants

• Identify the types of information a training program for raters should include.
• Train 360-degree feedback raters.
• Explain how to avoid rating biases.
• Identify the types of information a training program for ratees should include.
• Simulation Overview:
• In this simulation you are the Human Resources Manager of Icon's San Francisco Computing Hardware and Software Division and you are in the process of implementing a pilot 360-degree feedback program in the Marketing department to evaluate employee performance. You have planned a series of meetings to train the employees who will be participating in the program as raters. However three of the marketing employees will be at a trade show when you are holding your training sessions so you're holding a smaller session for them. The employees you are meeting with are Lori Myers the Trade Show Coordinator; Cindy Becker a Marketing Assistant; and Paul White the Marketing Communications Manager. Your goal is to train them to provide feedback that is effective constructive and accurate.

Unit 3: Distributing 360-Degree Feedback

• Select the steps for analyzing 360-degree feedback results.
• Demonstrate an understanding of how to analyze 360-degree feedback results.
• Demonstrate an understanding of how to develop an improvement plan for an employee.
• Identify the guidelines for preparing to present 360-degree feedback results.
• Demonstrate an understanding of how to present 360-degree feedback results.
• Simulation Overview:
• In this simulation you will meet with Robin Carlson the Human Resources Director to discuss the results of the 360-degree feedback that you've been responsible for gathering as the Human Resources Manager. To ensure that the information is correctly utilized Robin is going to ask you a series of questions about analyzing the information and presenting it to the employees.

Duration

4

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

• 360-Degree Feedback: Experiencing 360-Degree Feedback
• 360-Degree Feedback: Maximizing the Benefits of 360-Degree Feedback