The Professional Teller: Handling Customer Accounts

Outline

1. Contents
2. Description
3. Audience
4. Prerequisites
5. Objectives
6. Topics Include
7. Duration
8. Minimum Requirements
9. Media

Description

The Professional Teller: A Day in the Life of a Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable form of identification, and how to check for identification. Additionally, the student will learn the steps of deposit withdrawal, and balancing processes, and ways to a balance difference. Finally, the student will learn important security precautions, how federal regulations affect him or her on a daily basis, and his or her responsibilities under specific federal regulations.

Audience

New and experienced tellers at any financial institution.

Prerequisites

(Currently no course prerequisite information)

Objective

• Identify the seven steps of the customer service process.
• List the six steps of the check cashing process.
• Identify forms of primary identification.
• Complete the deposit and withdrawal process.
• List the six steps of the balancing process.
• Apply appropriate security procedures when handling customer transactions.
• List the six reportable transactions listed under the Bank Secrecy Act.

Topics Include