Novell ZENworks for Desktops 2.0 Part 2: Desktop Management

Audience

The target audiences for this course are System Administrators Network Administrators and MIS Support Technicians. This course is intended for network administrators who have passed Novell's CNE certification by taking either courses 520 and 525 or courses 560 and 570.

Objective

• Identify how to establish the desktop environment using ZENworks 2.0.
• Identify how to manage remote workstations using ZENworks 2.0.
• Identify how to maintain a ZENworks 2.0 environment.

Topics Include

Unit 1: Establishing the Desktop Environment

• Match each Workstation Manager feature with its capability.
• Identify the functions of NetWare Administrator snap-in.
• Match each policy package type with its definition.
• Sequence the tasks that are completed prior to policy package creation.
• Identify the NetWare Administrator tasks involved in creating policy packages.
• Identify the reason it is necessary to create separate policy packages for Admin users.
• Label each NDS tree graphic with the policy package association it depicts.
• Identify the cumulative policies in ZENworks 2.0.
• Match the system policy state with the description of how the workstation translates it.
• Disable a policy using the User System Policies.
• Identify the guidelines for creating policy packages in an NDS tree.
• Identify the guidelines for configuring policy packages in an NDS tree.
• Change the refresh rate for enabled policies using the Workstation Manager.
• Customize the desktop for the users in a container using the User System Policies.
• Create a separate Admin user policy package using the Policy Package Wizard dialog box.
• Create a workstation policy package using the Policy Package Wizard dialog box.
• Identify the function of the Scheduler utility in ZENworks 2.0.
• Access the NetWare Administrator Scheduler utility using a policy package object.
• Schedule a policy using the Scheduler utility in NetWare Administrator.
• Set a default schedule for a user policy package using the Scheduler utility in NetWare Administrator.
• Add an action using the Scheduler utility in NetWare Administrator.
• Sequence the guidelines for resolving policy package problems in the order in which they are applied.
• View the trusted tree on a Windows 95/98 workstation using the REGEDIT command.

Unit 2: Managing Remote Workstations

• Identify the tasks that must be completed before beginning a Remote Management session.
• Assign a required Remote Management right using a workstation object.
• Associate a Remote Management setting directly using a workstation object.
• Distribute a Remote Management agent using the Application Launcher.
• Establish security parameters through the Remote Management policy in a user policy package object.
• Match the Remote Management utility with its function.
• Connect to a target workstation using NetWare Administrator.
• Label each Viewing window toolbar button with its function.
• Execute an application program on a managed workstation using Remote Execute.
• Disconnect from a target workstation using the title bar menu in the Viewing window.
• Identify the functions of File Transfer.
• Start File Transfer using NetWare Administrator.
• Select all of the files in the File Transfer window using the Edit menu.
• Copy a file from the File Transfer window using the Edit menu.
• Move a file from an administrative workstation to a managed workstation using the File menu.
• Create a folder in the File Transfer window using the File menu.
• View the properties for a file in the File Transfer window using the File menu.
• Open a file that has an associated program on the administrative workstation using the File menu.
• Obtain the diagnostic information for a managed workstation using NetWare Administrator.
• Identify the Remote Management troubleshooting techniques.
• Identify the requirements that must be verified before using Help Requester.
• Distribute the Help Requester using the Application Launcher.
• Configure the Help Desk policy for a user policy package using NetWare Administrator.
• Send a trouble ticket using Help Requester.

Unit 3: Maintaining the ZENworks 2.0 Environment

• Identify the network changes that require workstation object maintenance.
• Match the guideline used to keep NDS and the physical network synchronized with the reason it is used.
• Delete a workstation object from the NDS tree using NetWare Administrator.
• Move a workstation object in the NDS tree using NetWare Administrator.
• View an audit trail of the moved or renamed workstations in a container object using NetWare Administrator.
• Set up an expiration date to remove a workstation object from the NDS tree using NetWare Administrator.
• Identify the functions of the Inventory Gatherer component.
• Identify the functions of the Inventory Storer component.
• Set up an Inventory Scanning policy using Workstation Inventory policies.
• Identify the actions to take when troubleshooting inventory scanning problems.

Duration

8

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 22MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media